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Fallon Health Director, Technical Services, IT Infrastructure & Security - Poss Remote (EST) in Worcester, Massachusetts


About Fallon Health

Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation’s top health plans, and is accredited by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit fallonhealth.org.


This leadership role within IT Operations serves the Enterprise of over 1,200 users, 250,000 members and a network of a providers and Health Care facilities in the New England area.

It is a fantastic opportunity for the right person to help advance IT infrastructure and Security at Fallon Health and drive team innovation, challenge business as usual and make a strong impact.


  • Operate with and propagate a mindset of exceptional customer satisfaction.

  • Serve as a thought leader and trusted business partner

  • Drives innovation and new technologies

  • Demonstrated experience within the Microsoft Technology Stack

  • O365

  • Collaboration Technologies; MS Teams and SharePoint

  • MS Azure, IaaS, PaaS, AKS

  • MS SQL Server

  • MS Licensing and support Agreements

  • Enterprise Networking and Voice Services

  • Database Administration

  • Develop close working relationships with key business and IT partners through written, verbal and face to face meetings.

  • Develop working relationships with vendors during selection, procurement and implementation phases of projects.

  • Partners closely with the End user support and application teams

  • Pro-actively identify opportunities to leverage IT system capabilities to better meet business needs

  • Defines the strategic functional / technical roadmap for Infrastructure Services

  • Ensure operational excellence and build organizational

  • Track and manage vendor support agreements and track expenses

  • Actively develop career path and succession planning within the various areas of responsibility

  • Ensures quality, redundancy and BCP

  • Expand and improve support services maturity levels with proactive monitoring and response, SLAs, problem avoidance, root-cause resolution, and other methods


  • Degree in business / technical area; advanced degree preferred

  • Minimum 15 years of relevant experience

  • Cloud IaaS and MS Azure experience

  • Vendor contracting and support

  • VMware Virtual Infrastructure and Desktop

  • Six Sigma or other process improvement expertise

  • Strong background in managing, implementing, and deploying technology solutions

Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws


Location US-MA-Worcester

Posted Date 1 month ago (4/28/2021 3:51 PM)

Job ID 6336

# Positions 1

Category Information Technology