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Fallon Health Application Analyst II in Worcester, Massachusetts


About Fallon Health

Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation’s top health plans, and is accredited by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit fallonhealth.org.

Brief summary of purpose :

The application analyst acts as an intermediary between the business community and the technical community providing support services to ensure the effective and secure operation of enterprise software applications. Provides Tier-2 support for application issues, working with technology partners to determine root-cause and affect resolution in a timely manner, keeping business partners informed and setting expectations.


Understand business processes, operational needs, translate into technical business requirements and implementations of application functionality. Determine application priorities with end users and business stakeholders. Assist business in determining impact of releases and application roadmap. Write documentation, and train end users.

Primary liason between Fallon and 3rd party application vendor. Enter and monitor support tickets. Advocate for Fallon with vendor and hold vendor accountable.

Follow development methodology, business and technical release and change management processes and best practices to ensure system stability and compliance with procedures and regulations. Perform systems testing and assist business partners with user acceptance testing.

Perform data queries, specify and design reports that support technical, business and compliance


College degree in business, healthcare, computer science or related discipline. Other degrees will be considered with appropriate background and experience.

3+ years experience in a business environment preferably health insurance.

Excellent analytical ability, proven problem solving experience

Care services experience.

Experience with a Population Heath Application, ideally, Casenet's TruCare application

Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Location US-MA-Worcester

Posted Date 1 month ago (3/3/2021 5:31 PM)

Job ID 6257

# Positions 1

Category Information Technology